Terms & Conditions

These Terms & Conditions explain the rules for using the SAF website, creating an account and purchasing products from us. By accessing the website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order.

1. About SAF

SAF offers agro-food and farm-related products, including products from rice, fish, cattle and dairy, poultry, chick production, parent stocks and breeding, as well as selected products from other brands where available.

2. Product information

We try to keep product names, descriptions, images, weights, pack sizes, prices and availability accurate. Because many agricultural and food products are natural or fresh products, appearance, colour, size and actual weight may vary slightly from the photographs or stated approximate values.

Where a weight or pack size is marked as Approx., the stated amount is an estimate and reasonable natural variation may occur.

3. Prices and availability

Prices are displayed in Bangladeshi Taka unless stated otherwise. Product prices, discounts and availability may change without prior notice. A product being visible on the website does not guarantee that it will remain available until an order is confirmed.

If a product is unavailable, incorrectly priced or affected by an obvious listing error, we may contact you to offer an alternative, adjust the order with your approval, or cancel the affected item and arrange any applicable refund.

4. Orders

Submitting an order is a request to purchase the selected products. An order is accepted when SAF confirms it for processing. We may decline or cancel an order where necessary because of stock availability, delivery limitations, suspected misuse, incorrect pricing or other operational reasons.

Please make sure the name, phone number, delivery address and other information supplied with your order are correct. SAF is not responsible for delays caused by inaccurate or incomplete information provided by the customer.

5. Payment

The payment methods currently enabled at checkout may include cash on delivery, bKash or other supported methods. The available methods shown during checkout are the methods applicable to that order.

For an online payment, an order may remain pending until the payment is successfully verified. If a payment fails or cannot be verified, the order may not be processed.

6. Delivery

Delivery charges, eligible delivery areas and estimated delivery times are shown at checkout or in the relevant delivery information. Delivery times are estimates and may be affected by product availability, weather, traffic, courier operations, holidays or circumstances outside our reasonable control.

Fresh and perishable products should be checked as soon as reasonably possible after delivery.

7. Cancellations, returns and refunds

Eligibility for cancellations, returns, replacements and refunds depends on the type and condition of the product. Fresh or perishable food products may have different requirements from packaged or non-perishable goods.

Please read our Return & Refund Policy for the applicable conditions, reporting periods and refund process.

8. Customer accounts

You are responsible for keeping your account password secure and for activity carried out through your account. Please contact us if you believe your account has been accessed without permission.

You may permanently delete your account from the My Account page. For security, your current password is required before deletion. Account deletion removes or anonymises personal account information and disables future sign-in. Certain past transaction or order records may be retained where necessary for accounting, fraud prevention, legal or regulatory obligations.

9. Reviews and website use

Reviews and other content submitted by users must relate to genuine experiences and must not contain unlawful, abusive, misleading, fraudulent or harmful material. We may moderate or remove content that violates these rules.

You must not misuse the website, attempt unauthorised access, interfere with its operation, use automated methods that place unreasonable load on the service, or use SAF services for fraudulent or unlawful purposes.

10. Intellectual property

Unless otherwise stated, SAF branding, website design, original text, graphics and other original website content belong to SAF or are used with permission. They may not be copied, republished or commercially used without appropriate permission.

11. Service availability

We work to keep the website and ordering services available, but uninterrupted or error-free access cannot be guaranteed. We may temporarily restrict or update parts of the service for maintenance, security or operational reasons.

12. Privacy

Personal information is handled in accordance with our Privacy Policy. Please review that policy to understand how account, contact and order information is used.

13. Changes to these terms

We may update these Terms & Conditions when our services, operations or legal requirements change. The current version published on this page applies from its displayed update date.

14. Applicable law

These terms are subject to the applicable laws of Bangladesh. Nothing in these terms limits any mandatory rights that a customer may have under applicable law.

15. Contact us

If you have questions about these terms, an order or your account, please use the current contact details on our Contact Us page.