Return & Refund Policy

We want every SAF order to reach you in the condition you expect. Because many of our products are fresh or perishable, return and refund eligibility depends on the type of product and the issue reported.

Fresh and perishable products

If a fresh or perishable product arrives damaged, spoiled, leaking, incorrect or otherwise not in acceptable condition, please contact us within 24 hours of delivery.

Please keep the product and packaging where reasonably possible and provide clear photos of the item, packaging and delivery label so our team can review the issue quickly.

Packaged and non-perishable products

For eligible packaged or non-perishable products, please report a return request within 7 days of delivery. The item should be unused, in its original condition and, where applicable, in its original packaging.

Eligible issues

• You received the wrong product.
• The product was damaged or leaking when delivered.
• A fresh product was spoiled or not in acceptable condition at the time of delivery.
• The delivered quantity is different from the quantity ordered.
• The product is materially different from the description shown when you ordered.

Items we cannot normally accept

• Fresh or perishable products returned only because of a change of mind.
• Products that have been fully consumed, altered or damaged after delivery.
• Opened packaged products where the issue is unrelated to damage, quality or an incorrect delivery.
• Return requests made outside the applicable reporting period unless required otherwise by law.

Replacement or refund

After reviewing the issue, SAF may offer a replacement, refund or another appropriate resolution. Approved refunds will be returned through the available payment or refund method for the order.

Once a refund is approved, processing time may vary by payment provider. Where a transfer is required for a cash-on-delivery order, our support team will confirm the necessary refund details with you.

How to request help

Use the Contact Us page and provide your order number, the affected product and a short description of the issue. For damaged, incorrect or fresh-product quality issues, include photos where possible.